Frequently asked questions

In line with updated Government advice, both the Botanic Garden and Arboretum are open to the public. To avoid disappointment, we strongly recommend that you book a time slot and read our information on visiting during coronavirus.

 

Please note that the Botanic Garden and Arboretum are two separate sites, approximately 6 miles apart, and require two separate tickets. 

If you have any further questions than those listed below, please email us at admin@obg.ox.ac.uk or call us on 01865 610 305 during office hours (Monday to Friday 9am – 5pm).

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How can I visit the Botanic Garden?

To visit the Botanic Garden, located in Oxford City Centre, you must book a time slot. We recommend booking in advance to guarantee a place, as there are limited tickets available for each time slot. 

Please be aware: the Herbarium Room is closed, as are our Lower Range Glasshouses (Rainforest and Arid Houses). You can explore these Glasshouses and Herbarium Room virtually with our virtual visits.

Book your time slot now

See our opening hours

Can I park at the Botanic Garden?

No, there is no car park at the Garden. The nearest car park is St Clement's car park.


How can I visit the Arboretum?

To visit the Arboretum, located in Nuneham Courtenay, you must book a time slot. We recommend you book in advance to guarantee a place, as there are limited tickets available for each time slot. 

Book your time slot now

See our opening hours

Can I park at the Arboretum?

Yes, there is on-site parking at the Arboretum, free with your entrance ticket.


How will I find my way around?

Paper maps are available or you can download a map of the Arboretum and a map of the Garden to find your way around during your visit.

Are dogs allowed?

Dogs are not permitted at the Botanic Garden or the Arboretum, with the exception of registered assistance dogs (these may be required to wear an identification coat or marker on their lead or harness).

A peacock is loose, what should I do?

The peacocks are not property of Harcourt Arboretum, and will occasionally wander as wild birds do. We do not need to be notified of peacock activities and expect they will find their own way home.

 

Do I need to book in advance?

Yes, to visit the Botanic Garden, located in Oxford City Centre, or the Arboretum, located in Nuneham Courtenay, you must book a time slot. We recommend booking in advance to guarantee a place, as there are limited tickets available for each time slot.

Can I transfer my ticket to another date/time?

Unfortunately, our tickets are non-transferrable in order to manage capacity per time-slot. We strongly recommend you check dates and times carefully before booking your tickets. This also applies during adverse weather.

I’m a Friend, do I still need to purchase a ticket online?

No, but please ensure that you bring your valid membership card (or email confirmation) with you upon arrival, as our front of house team are unable to check your membership at the door. You will need to buy a day ticket if you do not present your card.

Please note that we strongly recommend pre-booking for events to avoid disappointment. 

Discover more about becoming a Friend.

I have an Annual Pass, do I still need to purchase a ticket online?

No, but please ensure that you have your Annual Pass (or email confirmation) with you upon arrival, as our front of house team are unable to check your membership at the door. You will need to buy a day ticket if you do not present your card.

Please note that we strongly recommend pre-booking for events to avoid disappointment. 

Discover more about our Annual Passes.

I am a staff member at the University of Oxford/Oxford Brookes University, how will online ticketing affect me?

Please ensure you have a valid form of staff ID with you when you visit. Staff no longer need to pre-book, excluding our events (please see event pages directly for more information about this).

I am a student at the University of Oxford/Oxford Brookes University, how will online ticketing affect me?

Please ensure you have a valid form of student ID with you when you visit. Staff no longer need to pre-book, excluding our events (please see event pages directly for more information about this).

Group bookings

Group bookings are cancelled until further notice.

 

Can I park at the Botanic Garden?

No, there is no car park at the Garden. The nearest car park is St Clement's car park.

Can I park at the Arboretum?

Yes, there is on-site parking at the Arboretum, free with your entrance ticket.

Will the shop be open?

The shops at the Botanic Garden and at the Arboretum are open. Our best-sellers are still available for you to click and collect from the Botanic Garden. 

Will the toilets be open?

The toilets, accessible toilets, and changing facilities are open at the Botanic Garden. There are additional cleaning and social distancing measures in place to ensure our staff’s and our visitors’ safety. This is subject to change. The Lodge toilets at the Arboretum are closed, temporary toilet facilities are available on the carpark.

Can I bring my own food and drink?

Yes, you are welcome to bring your own food and drink.

Is there a bike store available?

There is no bike storage available at the Arboretum and cycling is not permitted on site. There is limited bike storage outside the Botanic Garden.

 

Where can I find information on hosting hiring your spaces?

View our venue hire pages for more information.

 

What has changed as a result of the pandemic?

We have policies in place to keep our visitors and staff safe. Please see our Visiting during coronavirus page for full details.

 

good to go england

We have been awarded "we're good to go" status for our safety measures.