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Front of House

Grade 2: £19,379 p. a. (pro rata)

Are you an enthusiastic, hard-working, flexible and engaging individual with a flair for sales and a passion for historic collections? Then this role could be perfect for you!

The Oxford Botanic Garden and Arboretum is seeking 5 Front of House team members to join its team of staff working in our Welcome Centres at both sites. At the forefront of our customer-facing operations, you will deliver a high level of customer care in your welcome and wider communication with the Department’s 200,000 annual visitors. In this role, you will facilitate our retail, ticketing and events offer to our visitors and increase income to the department through these streams, including upselling and maximising Gift Aid conversion.

You will have experience of working in visitor services in a customer-focussed environment. The position requires excellent interpersonal skills, a professional attitude and a flexible approach to the role as well as a positive attitude and a desire to gain knowledge of the Garden and Arboretum and to share this with our visitors. There will be the opportunity to support events during opening hours, at evenings and weekends. Staff are expected to commit to at least one weekend and two-weekday shifts per week.

Applicants are required to complete the online application form on the University of Oxford website and upload a supporting statement addressing the selection criteria. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants).


This position is permanent and part-time (20 hours per week). We also welcome applications from individuals who desire more flexible working arrangements.


The closing date for applications is 12.00 midday on Monday 1st February 2021