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Front of House (Ticket Office, Retail & Events) (Part-Time)
Grade 2: £19,379 p.a (pro-rata)
The Front of House team member will be responsible for welcoming and admitting all visitors to the Arboretum, issuing the appropriate tickets, selling merchandise, maximising Gift Aid and donation income, and dealing with enquiries. The Front of House team works together to ensure a high level of customer care in their welcome and wider communication with the department’s 170,000+ annual visitors.
The post-holder will have responsibility for till reconciliation and replenishing merchandise stock within the Welcome Centre, and maintaining product displays as directed. They will also have responsibility for opening and closing the Arboretum, checking visitor facilities, maintaining signs and poster boards and checking Arboretum leaflet stocks.
The post-holder must have experience of working in visitor services in a customer-focussed environment. The position requires excellent interpersonal skills, a professional attitude and a flexible approach to the role. There will be the opportunity to support events during opening hours, at evenings and weekends, including moving furniture and setting up rooms/areas, helping to set up AV equipment when necessary, and meeting and greeting visitors.
During quiet times in the Welcome Centre the post-holder will provide admin support to the general office.
You may occasionally be asked to work in the Botanic Garden Welcome Centre to cover staff absences, as well as working Departmental events at both sites.